About Us
Your Trusted Cleaners in Victoria, BC
Located in the picturesque heart of Victoria, BC, we’re more than just your typical cleaning service. Our name embodies our approach: we take on the heavy lifting of cleaning so you don’t have to. Whether it’s a post-construction cleanup, a deep home refresh, or a regular maintenance sweep, we’ve got your back!
Dive in to explore our range of services, and discover why residents and businesses in Victoria trust us to deliver spotless results every time. Experience a world where cleanliness meets peace of mind. Welcome aboard!
Services
Home Cleaning
Home Cleaning
Ouch My Back professional cleaners in Victoria, BC, provide flexible options for your residential cleaning needs. Our dedicated cleaners are extensively trained to meticulously clean your home while ensuring the well-being of your residence, pets, and possessions. Each team member undergoes a comprehensive background check and is fully insured and bonded. Rest assured that your home is entrusted to capable and trustworthy hands.
Find out More
Office Cleaning
Office Cleaning
At Ouch My Back, we understand the pivotal role of a spotless office in crafting an excellent initial impression for both customers and the local community in Victoria, BC. Our comprehensive services include trash removal, floor cleaning, dusting, window washing, and restroom sanitization. Our dedicated approach ensures a revitalized and pristine office environment that caters to your clients and employees.
Find Out More
Move In/Move Out Cleaning
Move In/Move Out Cleaning
When it comes to moving in Victoria, BC, cleaning shouldn't be an extra stressor on your to-do list. Our dedicated cleaning team is here to help, ensuring your new space is spotless. From oven and fridge, interiors to door frames, baseboards, and windows, we take care of all the details, making your transition smoother and your new home more welcoming.
Find Out More
Vacation Rental Cleaning
Vacation Rental Cleaning
For vacation rental owners in Victoria, BC, Ouch My Back offers a distinct cleaning service. We recognize the constant demand for pristine properties to welcome guests, and our service is customized to align with your specific requirements and budget. By ensuring the cleanliness of your property, we set the stage for impressive guest experiences and higher ratings for your rentals.
Find Out More
Deep Cleaning
Deep Cleaning
Relax while Ouch My Back handles your periodic, pre-event, and seasonal deep cleaning tasks in Victoria, BC. Starting with a clean slate makes subsequent cleanings quicker and easier. Our comprehensive services include dusting fans, scrubbing showers, cleaning ovens, refrigerators, and much more. Customize your cleaning plan by referring to our checklist to address your specific needs.
Find Out More
Post-Construction Cleaning
Post-Construction Cleaning
At Ouch My Back, Victoria, BC, we boast a dedicated team specializing in post-construction cleanings. Our experienced staff excels in handling the unique cleaning demands of newly built or renovated houses and offices. With precise processes designed to eliminate post-construction dust and clutter, we ensure your property is impeccably cleaned and prepared for immediate use.
Find Out More
Personalized Cleaning Plans
We understand that each home and homeowner has unique needs. That’s why we tailor our cleaning plans to fit your individual requirements. From deep-cleaning bathrooms and kitchens to gentle care for your delicate collectibles, we’ve got it covered.
A Service You Can Count On
Exceptional Customer Service
At Ouch My Back Cleaning, we pride ourselves on punctuality and consistency, ensuring that every scheduled clean happens on time and to your satisfaction.
Reliability You Can Count On
At Ouch My Back Cleaning, we pride ourselves on punctuality and consistency, ensuring that every scheduled cleaning happens on time and to your satisfaction.
Eco-friendly Approach
Committed to a greener planet, we exclusively use environmentally-friendly cleaning products that are tough on dirt but gentle on our earth, ensuring a clean home without a carbon footprint.
Expertise and Training
Our cleaners aren't just skilled—they're trained experts. Every member of our team undergoes rigorous training to ensure that the cleaning they provide aligns with the high standards Victoria residents have come to expect from us.
Frequently Asked Questions
We provide a range of cleaning services including post-construction cleaning, deep cleaning, office cleaning, and home cleaning, among others. Check our Cleaning Services page for a full list!
Yes, all our quotes are 100% no obligation!
Absolutely! We are committed to using environmentally-friendly cleaning products that effectively clean while being gentle on our planet.
It’s always good to book in advance to get your desired time and date. However, we understand that the unexpected happens, which is why we’ll do everything we can to get a cleaning time that works for you.
You can easily schedule a session by contacting us via our estimate forms or calling us on 236 869 1993.
Of course! We believe every space is unique. Just let us know your specific requirements, and we will tailor our services accordingly.
It’s entirely up to you. While many clients prefer to be out of the house, others like to be present. Just communicate your preference, and we’ll accommodate.
We greatly value customer feedback. If you have any concerns or suggestions, please reach out to our customer service team. We’re always eager to improve and serve you better.
Our Service Areas
[mapster_wp_map id="4870"]
Our Customers
Our move got slightly derailed by the ferries, but the movers communicated and managed to redirect in spite of everything. Great team and I highly recommend them. All within estimated budget. Thanks so much!!
Tessa N.
04:26 04 Feb 25
We had an incredible experience with the team from Ouch My Back that helped us with our move. They were warm, kind and very motivated to make our move from Victoria to Ladysmith as smooth as possible. They worked so hard the entire day and into the evening, always with a smile and good sense of humour. Couldn’t have done this move without them!
denise A.
22:37 03 Feb 25
I had a great experience with Ouch my Back Moving when I moved from White Rock in the Greater Vancouver area to Victoria, BC. They were prompt in replying to my emails re estimates and times etc. The 3 young men who came to actually do the move were respectful and friendly and worked really hard to ensure a smooth move. I would definitely use this company again
Beverley T.
22:29 03 Feb 25
We had the Dream Team from Ouch My Back move our government program recently. Isaiah (team lead) and team were amazing. Always invoking a sense of humour, they carefully and respectfully moved our items and heavy furniture. I hugely endorse this company.
Belinda M.
18:22 28 Jan 25
Samantha M.
00:46 28 Jan 25
OMB accepted a very difficult moving job and when it turned out the objects and the space were impossible to cope with, they pivoted to make a plan that worked the next day. Extraordinarily great service!
Anne W.
21:57 27 Jan 25
We had the best experience with Ouch my back. We had Gurjot, Efe and Fabian and they were prompt and so fast and even had stellar driving skills for an awkward entrance way to our unit. Will definitely use Ouch for any future moves!
Larissa
00:53 21 Jan 25
Great team. Showed up when expected and were not only careful with our stuff, they were efficient with time. Highly recommend.
Shelley
21:09 20 Jan 25
Guys were great, efficient, and on time. They moved our belongings with care and consideration. Most importantly, they didn't damage any of our items. Would recommend to anyone
Marshall N.
18:36 09 Jan 25
Ouch My Back Movers were friendly and worked steadily to get my move completed in a timely manner. They protected furniture with blankets and were careful with all furnishings.
Esther O.
03:30 09 Jan 25
Fantastic experience - the guys were very friendly and professional - highly recommend them
Jacqui G.
01:41 08 Jan 25
Two of the nicest hard working young men moved my possessions with care in a timely manner. December 31st isn’t the best day of the year to make a move into a 6th floor condo but these two made it easy.When Jacob gave me the statement at the end of the move it was the same amount as the estimate. As a senior single women who has moved many times I can recommend Ouch My Back!
CAROL O.
01:21 07 Jan 25
UPDATE TO THE UPDATE:After seeing my update, Niall got in touch quite quickly and was apologetic and offered to make reparations. He took responsibility and was very kind. So, yup. Mistakes happen, employees don’t always provide the service expected of them. I’m duly impressed with the response to the situation.Thanks and I will try them again with my next move.UPDATE:I did in fact call Ouch My Back the next time I moved, June 2024. It was simply not the same experience. Communication was terrible, I had to chase them down for everything including a quote.And the movers, while they got the job done, entirely didn’t listen to me about the couch not fitting in the elevator DESPITE MY TELLING THEM NUMEROUS TIMES, BASED ON THEIR COMPANY MOVING ME IN!Won’t ever use them again. In fact, I haven’t, as I’m moving again this week.I can’t recommend Ouch My Back highly enough!First off they rescued me a week out when another company messed up and didn’t book me. Then the day of the move started with a blizzard and they were good enough to call 5 hours ahead to say they might be late.Once everyone was there, they were quick and super courteous. Unloading ran into some issues with elevator vs couch, so they took it up the stairs! And they tried everything in their absolute power to get my IKEA wardrobe in the building including different stairs, etc. in the end it didn’t make it (RIP wardrobe!) but they were so apologetic about it, even though I’d said I was ok if it didn’t come.And finally, billing. They could have charged me for all the ridiculousness of getting stuff in and the extra guy showing up. But they didn’t. They stuck to the quoted price and were very kind and apologetic for the delays.If you need to move, call these guys. I’ll definitely use their services next time I move.
Trish W.
21:55 06 Jan 25
The guys at ouch my back were great! Super efficient and careful with my things. We so appreciated the junk removal process as well, it our lives so much easier having them take whatever we didn’t want to the dump. I’d definitely hire them again for my next move!
Kaleigh B.
14:09 05 Jan 25
Great to work with. Had a couple hiccups with their schedule but they were able to work with us and it turned out for the better.The quote was a little low, but I consider that my fault as I don't think I had properly explained the scale of our storage and exactly how much stuff was actually needed to be moved. My advice would be to give them as much info as you possibly can so they can properly quote because I felt the value was there even despite me paying more than originally expected.
Christopher B.
22:36 28 Dec 24
On time and very good service. Excellent pricing too. It was a short, smaller move but it went very well and the team helped a lot with details.
Dimitris P.
15:06 25 Dec 24
Great guys and a great smooth move - the BEST
Wendy L.
15:59 24 Dec 24
Calvin and Fabian moved me. Very hard working and thorough. They were fast and friendly and took care of my things. No hidden fees or charges. Honest. Highly recommend this company.
Mark L.
06:59 24 Dec 24
Jacob, Efe, Eric were awesome! Moved everything as expected, finished the job an hour earlier than estimated. However, the office still charged almost the same as the estimated saying they forgot to add 1 hour of travel time on top of moving time. I moved from Fernwood to Esquimalt and OMB seems to be on Johnson so… 1 hour travel time for before starting the work and after the job was done? That seems a bit too generously calculated… so I was not too happy, feel like they should have called me (rather than just sending an email saying there was miscalculation) to explain before charging the extra hour. BUT!!! still leaving 5 stars only because of excellent crews who worked hard and stayed positive for the entire move. Thanks guys,
Kun Hyung L.
05:10 21 Dec 24
Sarah G.
21:26 18 Dec 24
Solid guys, they let me know right away upon seeing the amount of stuff the original estimate would be more and gave a fairly accurate estimation of the new time. Would recommend
Nathanael L.
22:51 17 Dec 24
They did exactly what was required and made the day and effort to move easier to manage than expected. Thank You!
David G.
21:32 16 Dec 24
I moved into my new place 2 weeks ago and had Ouch My Back move me. The guys were super friendly and even helped me finish packing. They were positive and took care not to break anything. I would 1000% recommend their services to my family and friends.
limmy73
21:09 16 Dec 24
Great service, very professional. I highly recommend.
flax B.
22:42 14 Dec 24
Hired this company to help me move and did an excellent job. Calvin was one of my movers and just hit it out of the park. Was really impressed.
Braden R.
22:04 14 Dec 24
These guys were amazing. I had a lot more stuff than I actually thought. They handled everything great. I had a piano on the top floor of my townhouse to top everything off. They got it done with ease. Thank you to all the staff that were apart of my move!
gemzy T.
21:33 14 Dec 24
stanley M.
21:22 14 Dec 24
Really happy with these guys work they did an amazin job on our project and we were very satisfied.
Sebastian C.
21:16 14 Dec 24
These guys were great and made moving a lot less stressful for us. They showed up on time, worked hard, and were super careful with all our stuff. A couple of small things took a bit longer than expected, but overall, they were really efficient. The team was friendly and easy to communicate with, which made a big difference. I’d definitely call them again and recommend them
Efe T.
01:34 14 Dec 24
Linda S.
00:22 12 Dec 24
Excellent customer service. Went out of their way to help find a long haul moving solution.
Caitlin B.
05:14 07 Dec 24
Had the best experience with Ouch My Back Moving - they moved my furniture out of a four-story walk up apartment in record time! Total lifesavers! And everything arrived at my new house in great condition. Highly recommend this company for all your moving needs. Prices were reasonable as well compared to other quotes received.
Zabrina S.
22:08 05 Dec 24
Second time hiring a moving company and ouchmyback was a much better experience. The movers took care to not damage any on stuff and my walls. The price also felt affordable given how hard they worked
Cole W.
23:22 02 Dec 24
Had a great experience with this company. Max and Stanley helped me move out of my apartment and were super professional and efficient with the service
Lawrance H.
20:12 02 Dec 24
Had an overall great experience with the guys from OMB Moving. They were nice and worked hard, generally great guys to have moving all my stuff. It ended up taking a lot longer than they quoted/I expected, so it cost a lot more, but aside from that I was really happy with their work and customer service.
Liv A.
14:21 29 Nov 24
Ouch My Back (great name!) came through for me in a tight situation. Their communication, professionalism, efficiency and care were excellent. Max and Jacob were respectful, personable and took care with my possessions and my new condo. Thank you!
J W.
16:35 26 Nov 24
Great interaction and response time! Helped me out a ton when I was in a last minute pickle. Would call when I have to move next. Big shout out to Alan and Max!! Had their work cut out for them for this job. Will be recommending them and will be using them again whenever I need to move 😊
Misty D
00:23 24 Nov 24
Professional and reliable!
Isaiah G.
07:38 20 Nov 24
The Ouch My Back team are world class. They are extremely professional and meticulous with their work. I would recommend them to anyone thinking of hiring a moving team.
Zach B.
06:10 20 Nov 24
We are very happy with our choice of moving company. Max and Eric were super friendly and attentive to our furniture and other stuff. Nothing had been broken or scratched during the move from Victoria to Vancouver.Definitely will recommend Ouch My Back to our friends and family.
Alla D.
20:26 18 Nov 24
Excellent, easy, swift, and professional.Ouch my back helped me move my 1 bed apt from a 3rd floor walk up into storage. Max and Eric were both lovely, efficient, and very careful with my possessions.I looked at other moving companies and Ouch my back provided the best value service. I highly recommend these folk!
Cameron C.
22:58 12 Nov 24
The crew was efficient, friendly, and careful. We would hire them again without reservation.
Donald K.
02:23 12 Nov 24
I had a great experience with Ouch My Back right from the start. The booking process efficient, with the staff being attentive and accommodating to my schedule and needs. Their excellent customer service set a positive tone for the entire move. Highly recommend them for an easy and well-organized moving experience!
Morgan W.
04:19 11 Nov 24
Jacob and Joe arrived at my apartment and loaded up amazingly quickly and then, during the atmospheric river deluge/monsoon/floods got my stuff safely from Vancouver to Victoria. Super men indeed. A stressful time became much easier. Thanks guys and thanks Ouch My Back!!
phyllis D.
17:07 05 Nov 24
We worked with OMBM yesterday on our move, and are incredibly thrilled with the entire experience. Casey and Stanley arrived on time, worked non-stop for hours, they were friendly and professional, and they both took great care to not damage our items or our home. They had lots of supplies and were well organized. They were especially tactful when navigating our old and narrow apartment building. If we move again, we wouldn’t hesitate to book with OMBM again. Thanks again to Casey and Stanley!
Natasha M
19:55 31 Oct 24
Booked Ouch My Back and was not disappointed!!!They were quick, efficient, and worked very well together!!The loaded the truck and they were off!!Everything came out great!!Thanks Isaiah and Cujo you were both great!!!Susanne Emery
Susanne E
17:06 31 Oct 24
Great customer service and communication. The movers showed up on time, were friendly and positive.
Sarah G.
18:46 30 Oct 24
Awesome team of movers. They did a great job and were super friendly and helpful. Thank you!
Sarah B.
19:53 28 Oct 24
Quick communication from the office staff leading up to the move. Then the young lads arrived (early!) on our moving day and the crew couldn't possibly have been any better. 5 out of 5 stars - you will not be disappointed with Ouch My Back.
Kurt K.
18:59 28 Oct 24
On time, fast, efficient and friendly work!
Chris P.
22:08 25 Oct 24
Greg company, did a fantastic job and were really nice to deal with
Alex M
13:28 25 Oct 24
We had a difficult move scheduled but OMBM was up for it. They sent two movers ahead, to get the packing started, before the moving van was to arrive that afternoon. Unfortunately, the move wasn't possible and we had to cancel the move last minute. They were so accommodating and understanding of how difficult a move it was, they even gave us a 25% discount.Thank you so much guys - we really appreciated your patience, willingness and your generous consideration.
Jatinder M.
14:17 24 Oct 24
Ouch My Back were the best movers I have ever had. The two young men who did our move were friendly, professional and kind. The price was reasonable and I wouldn't use any other company for a move in Victoria again. Thanks! Cindy Hamilton
ShawniganLake R.
20:55 23 Oct 24
We had such a great experience! We used OMBM for unpacking when we moved to Victoria. Both the young men were very good, and nice to be around. It was so great not to have to worry about disposing of boxes.I would definitely use them again!
MARIA K.
23:59 22 Oct 24
The Ouch My Back crew did a great job moving our hot tub. They were careful not to hurt it or themselves.Highly recommended
Lorne M.
21:41 18 Oct 24
Very communicative, friendly and on time. Would recommend:)
Jenna M.
01:29 15 Oct 24
Friendly and professional. As a bonus, when an item went missing in my move due to my own poor packing skills, they went out of their way to find it in one of their trucks. Highly recommended.
Benjamin S.
01:28 15 Oct 24
Just used these guys for a small move the other day. Showed up on time, were quick moving all the stuff and didn't break anything. Friendly guys, would use em again
Ross H.
18:53 13 Oct 24
I highly recommend Ouch My Back. I hired them for an in town move recently. Gurjot is a wrapping expert, he also did very well at the game of Tetris at the end when the truck was almost full. Max and Gurjot handled the heavy wardrobe like pros. Casey kept things organised, and well, Stanley is just a powerhouse who I don't think stopped moving for more than 5 seconds. I will take some of the praise as well for labelling the boxes with colour coded labels for each room so they knew where to put things at the new place.I hope to not need their services again for a very long time, but I wouldn't hesitate to hire them again.
N W.
19:56 12 Oct 24
Very kind and helpful staff! Will never DIY move again!
Sarah G.
20:33 10 Oct 24
I've moved multiple times all around the world and moving in Victoria can be more arduous than usual for some reason, but this moving company made our lives just a little easier. In fact they're probably the best moving company we've used in our 20 years of government relocations. They were extremely responsive, patient, well priced and efficient with their communication, processes, etc. We needed them short notice and only for 2 hours, but their office staff and movers were on their game... which if you know anything about moving, is hard to find lol. Their app and website worked perfectly, I really liked the user friendly interface and I also liked the human interaction I got by contacting one of their moving specialists. Anyways, highly recommend.
Dushku
20:26 09 Oct 24
5 of 5 stars! More if I could rate more stars!!This company knows their business.. from the moment I got an estimate over the phone, I had the kindest manners and politeness. The quote was lower than most others, and they stayed on budget because I was honest with them of my circumstances and amount to be moved.These guys know how to keep the situation calm and professional, super quick as well. I highly recommend them, and will indeed hire them for my next move as well. I assure sure that you will not be disappointed.
Micha C.
03:36 09 Oct 24
saved my back and did a great job managing the whole process!
Ryan L.
01:32 08 Oct 24
Robyn P.
21:28 07 Oct 24
Avery
18:30 03 Oct 24
Easy to communicate with, friendly, positive, handled my stuff with care 🙂
Alex K.
22:37 02 Oct 24
William L.
19:11 01 Oct 24
Xi G.
23:39 30 Sep 24
Ron F.
21:50 30 Sep 24
Hi I just had a piano moved and I just wanted to say that I thought the guys did a great job. The piano is really heavy so I felt bad for them. They were super nice and it made me smile when I heard them all high fiving when they finally got it up the stairs. I will definitely use you guys again when something comes up. Thanks so much.
Stepdad109
22:58 28 Sep 24
Was super accommodating when there were some changes and difficulties in dates for pick up/drop off. Was willing to make it work to pick up and drop off my desk. Overall, really great experience, would definitely hire them again!
Maddy D.
22:30 26 Sep 24
This is my second move with OMB. They did a great job this time and last. Thanks!
Deb D
02:55 26 Sep 24
Nancy S.
00:34 24 Sep 24
I highly recommend Ouch My Back.I asked for 3 people and they came on time and were super polite and friendly , fast and careful .All my things made our long trip in good conditionThank you Ouch My Back. 🥂
Lorraine G.
23:49 11 Sep 24
I highly recommend ouch my back they were quick and professional and good cost my move came in under the estimated quote.
Sleven W.
20:10 11 Sep 24
Very efficient, and polite. All of my things were carefully handled
Cora D.
18:08 11 Sep 24
OMB was great! They were quick, efficient and thoughtful during my move. They were happy to answer any questions I had or help with anything they could. I will definitely be using OMB for my next move within Victoria!
Holly B.
01:17 10 Sep 24
Easy to arrange and polite, amenable workers. On time and efficient.Thanks
michael S.
19:38 06 Sep 24
This is the best moving company! The workers are professional, polite and wrapped and moved my couch with such care!No doubt in recommending them
Gillian G.
23:23 05 Sep 24
Very friendly and efficienty.Once i've done my move I'll send another review
Lynne R.
00:23 04 Sep 24
My go-to moving company in the Victoria area! Have hired them a few times now, for both apartment and office moves - and would again! Professional and caring.Thanks to Navi and Eric, for the latest move.
Kelsey M.
20:28 02 Sep 24
Calvin and Gurjot were amazing! Would 100% use this company again. We had some odd shaped items and they were able to get everything moved without issue!
Seamus M.
18:31 02 Sep 24
I needed help with moving a couch and the person on the phone was excellent. Beyond expectations - thank you so much.
Liam O.
19:32 30 Aug 24
Despite it raining only once in months, the day of my move (!) the the 3 young movers were friendly, hard-working and took direction well. The office was easy also to deal with. Whole company has a small-town, run-by-actual-humans feel to it which is pretty rare nowadays. I recommend OMB, and I am pretty particular about my stuff !
E D
18:34 30 Aug 24
I highly recommend Ouch My Back if you would like excellent service, very personable movers and a quick and timely move. The three guys we had moved everything out of a 4 bedroom house in 2 hours and moved it all into a condo in about the same time. They were very thorough and very well organized. Would absolutely use Ouch My Back again, they made our move stress free and easy.
Jamie F.
21:27 27 Aug 24
Ouch my Back did our move in June and they were great: good communication, easy booking and flexibility. Movers were friendly, prompt and took considerate care of our furniture and boxes. We recommend and would work with OMB again.
Jasmine D.
16:40 21 Aug 24
Very excellent service so respectful and conscientious. Navi thank you you are amazing!
Marna D.
00:17 21 Aug 24
Thanks it was a good experience everything was handled safely and professionally.
Travis F.
19:22 19 Aug 24
We hired Ouch My Back Moving for our house move and we were very happy with the job they did. We had 4 guys and a fairly large truck. They arrived promptly in the morning and went to work right away getting our possessions out to the truck. They wrapped up our possessions that weren't in frogboxes with either plastic wrap or moving blankets to keep things protected. They took care to load the truck very carefully, like a tetris puzzle, so that the load could not shift during the trip. At the other end of the move, they unloaded our possessions carefully and took our boxes to their designated rooms. We had to store a lot of stuff in the garage and they were very helpful there too by arranging our boxes and possessions in a compact stack just like they packed the truck. It was a long day, but they worked hard, nothing was damaged, and we were really pleased with the end result. Highly recommended.
Mike G.
21:31 18 Aug 24
OMB did an amazing job of loading my items into their truck neatly and safely. Nothing broke in the process and they were fast. Would use them again for my next move 🙂
Kieran L.
16:12 18 Aug 24
  
Â